The next day was the beginning of my personal crash course in Lighthouse Partners and Michael Casey, the man. During my first three days in Half Moon Bay I met with at least a dozen consultants and most of the other staff members. I sat in on a handful of account reviews, analyzed the financials of the firm in greater depth, and went through a personality profile called the Myers-Briggs with Amy. (I turned out to be an ENTP, whatever that means.)
And in spite of the fact that the people at Lighthouse were friendly, if not a little too casual for my taste, I learned nothing that helped me understand why the firm had been successful and how we were going to extract any goodness from them.
It wasn’t until ...