Creating a ticket in Spiceworks
There are basically three ways in which tickets get created in Spiceworks:
- Creating a ticket manually: A Spiceworks user (not the end user; one of the folks you created earlier in this chapter) creates one manually through the desktop. For end user tickets, this would be for those dreaded hallway hijacks where a user stops you in the hallway to tell you about their problem, or a user calls on the phone to tell you there is an issue. Spiceworks admins can also open tickets for tasks, purchases, or change control. The main thing here is that those tickets are directly created within Spiceworks.
- Creating a ticket through the User Portal: These tickets will be created through the User Portal when an end user logs into ...