Administrators and help desk specialists interact with sessions by resetting, disconnecting, logging off sessions, shadowing, or sending messages to users.
Detailed information to provide permissions to manage sessions on Citrix Delivery Services Console is provided in the section Managing Citrix Administrators in Chapter 4, Using Management Tools.
William can log off users or reset a user's active or disconnected session.
Resetting a session terminates all processes that are running in that session. He can reset a session to remove the remaining processes in the case of a session error or sometimes because users left the sessions open. However, resetting a session can cause ...