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CHAPTER ELEVEN Controlling Work Dynamics

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While building your relationship web, you will notice the strands vary in strength and density according to the relationships you have with people—and not all of this is intentional. Your connection to others is affected by the organization-sanctioned roles you all have. When you take on a formal responsibility that affects others, they deal differently with you. When you have some authority, and can make decisions that involve them, they will treat you differently and you will treat them differently.

This chapter is about those parts of your work where you do have some control, where others are ...

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