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CHAPTER TWELVE Dealing with Decision Makers

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Those individuals and groups of PEOPLE that YOU work with include a category that many of us find troubling. They carry labels like “boss,” “management,” “the board,” “executive,” “the chair,” and “leader.” Whatever we call them, we recognize they have power in the organization— like it or not. And being part of this place means acknowledging that power. This chapter is about dealing with those people whose power you need to get things done. What they have in common is their responsibility to make decisions for the organization about work—including yours.

Just what works with these people? How ...

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