Appendix . Resources

Scientific management

Moving assembly line

Lean manufacturing

Total quality management

Cellular manufacturing

Mass customization

Business process re-engineering

Supply chain management

Six sigma

Cost accounting

Return on investment

Discounted cash flow

Beyond budgeting

Activity-based costing

Balanced scorecard

Economic value added

Corporate welfarism

Professional managers

Business education

Performance-related pay

Assessment centres


Quality of work life

Mentoring and executive coaching

360-degree feedback

The divisional structure

Strategic business units

Matrix organization

Workout groups

Communities of practice


Direct marketing

Market segmentation

Brand management

Customer relationship management

Vertical integration


Consortia ...

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