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Give Your Business a Heart (Collection) by David B. Wolfe, Rajendra S. Sisodia, Jagdish N. Sheth, Dev Patnaik

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4. Employees: From Resource to Source

Wegmans Food Markets, Inc., has been has been named to Fortune’s “100 Best Places to Work” 16 years in a row, including finishing in the top ten for 11 consecutive years and being #1 in 2004. That is an astonishing accolade for a company in an industry notorious for razor-thin margins, low pay, and high employee turnover. The company fosters extraordinary customer loyalty. A writer on CBS Money Watch asks, “Could this be the best company in the world? I don’t know how a company could be better.... Customers are fiercely loyal and will tell you they feel like Wegmans is ‘their’ store. Actor Alec Baldwin told David Letterman about his mother’s refusal to leave upstate New York because there are no Wegmans stores ...

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