Giving Feedback: Expert Solutions to Everyday Challenges

Table of contents

1. Pocket Mentor Series
2. Title Page
3. Copyright Page
4. Table of Contents
5. Mentor’s Message: Feedback as a path for learning, developing, and changing
6. Giving Feedback: - The Basics
   1. What Is Feedback?
      1. What feedback is not!
      2. What feedback is
      3. Why is feedback important?
   2. When to Give Feedback
      1. Know when to step in
      2. When feedback works and when it doesn’t
   3. How to Give Feedback Effectively
      1. Establish a receptive work environment
      2. Do your homework before a formal feedback session
      3. Follow these five steps to facilitate a corrective feedback session
   4. How to Receive Feedback Openly
      1. Why do we feel defensive?
      2. Open your mind to change
   5. How to Manage Feedback Problems
      1. Think carefully about giving upward corrective feedback
      2. Decide when feedback no longer works
      3. Be patient when working with a noncommunicator
      4. Handle volatile situations with care
      5. Avoid giving inappropriate feedback
7. Tips and Tools
   1. Tools for Giving Feedback
   2. Test Yourself
      1. Answers to test questions
   3. To Learn More
      1. Notes and Articles
      2. Books
      3. eLearning Products
   4. Sources for Giving Feedback
8. How to Order