We would like to acknowledge the sources that aided in developing this topic.
Christopher Argyris, professor of education emeritus, Harvard Business School
Steve Armstrong, vice president, Kelly Services
Peter Baskette, manager, Genuity, Inc.
Anne Briggs, product director, Harvard Business School Publications
Richard Christiano, director of facilities administration and fulfillment, Harvard Business School Publishing
Jack Grossman and J. Robert Parkinson, authors, Becoming a Successful Manager
Jamie O. Harris, senior associate, Interaction Associates, Inc.
Jamie Higgins, senior consultant, Monitor Company
Jean-François Manzoni, associate professor of management, INSEAD
Hal Plotkin, writer and editor
Diana Smith, partner, ...