1. Larry Armstrong and Geoff Smith, “Productivity Assured— or We’ll Fix Them Free,” BusinessWeek, November 25, 1991.

2. W. Alan Randolph and Barry Z. Posner Checkered Flag Projects: 10 Rules for Creating and Managing Projects That Win! (Upper Saddle River, NJ: Prentice Hall PTR, 2002), 12–15.

3. Rollin Glaser and Christine Glaser, Copyright 1980–2003 Organization Design and Development, Inc., available at

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