C H A P T E R       3     

Delivery and Program Management

The next logical step in your IT career may be to assume the job of a program manager. Many terms are used for this role, including delivery manager, senior manager, and delivery director. The job content also varies from company to company. But this is common: at this level you manage a single, large project that is of strategic importance to the company; or you handle multiple projects in parallel. Either way, it's a big step above managing a single, lower-level project.

The terms “program management” and “delivery management” are used in different ways by different companies. This chapter presents more widely accepted and authentic definitions of these functions.

This chapter takes ...

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