C H A P T E R 7
You need to appreciate the functioning of infrastructure management services (IMS) in order to claim top IT slots. For readers with only a software background, this chapter will be a quick go through of the challenges faced by IT infrastructure people. The content is general and will be equally useful to both technical and business people. This is an overview; if you want a more in-depth understanding of this topic, you should read books focused specifically on this subject. The list of references at the end of the book in Appendix C will be a good start.
This chapter starts by defining IT infrastructure elements and then further discusses capacity planning and performance management. It also ...