Going Horizontal

NOTES

Preface

1. Ulrike Hanemann, “Nicaragua’s Literacy Campaign,” Background paper (Hamburg, Germany: UNESCO Institute for Education, March, 2005).

Chapter 1. Why Go Horizontal?

2. Gary Hamel and Michele Zanini, “Excess Management Is Costing the U.S. $3 Trillion per Year,” Harvard Business Review, September 5, 2016. In fact, the authors point out that there is one manager and administrator for every 4.7 employees in the United States.

3. Gallup, State of the Global Workplace (New York: Gallup Press, 2017), 22.

4. Jean-Pierre Brun, “Les Causes du problème. Les sources de stresse au travail,” in La santé psychologique au travail . . . de la définition du problème aux solutions” (Québec: Chaire en gestion de la santé et la sécurité du travail dans ...