Chapter 10

Good Manners Never Go Out of Style

Advances in technology force us to keep up, but there are some things that remain constant. Manners, for example. Good manners can diffuse almost any kind of sticky situation, but they can also help differentiate you from other people, including your competition.

In a nutshell, “manners” is the word we use to refer to courtesy, respect, and polite behavior (not terribly far removed from ethics on my own Richter scale of life). I was never taught formal manners as a child, but I had a great-aunt who modeled them for me on a daily basis. Aunt Louise was a polite and very intent listener. Even when she knew that the truth was not what she was hearing, she listened as though she was hanging on every word ...

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