Chapter 11

The Art of Listening

Effective listening is one of the most important sets of skills possessed by successful professionals. I continue to work on my own ability to truly hear what others are communicating, and I look for these skills in those people I mentor or hire to work for my company.

Careful listening is a rare art these days, especially in board rooms, meetings, and places where true communication is needed to move projects or relationships to the next level.

I’m going to start this chapter off with a little bit of my own epiphany regarding the art of listening, so bear with me. I used to think that extroverts ran the world. Since I am one, that fit easily into my model of leadership, which was really more about control than ...

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