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Google Apps: Mastering Integration and Customization by Pascal Cadet, Manuel Alves, Médéric Morel, Pirmin Lemberger

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Evaluating the results of the pilot project

Bringing support to users

The experimental phase is also the first opportunity to increase user buy-in. This is the reason why user training and support should already be planned in the pilot.

The initial phase should teach the principles of the Google Apps solution. This step is essential, since the Google Apps cannot be used exactly like a traditional mail client and because its specifics are precisely what makes its strength. Users with no knowledge of the Google Apps and without prior preparation are not likely to become spontaneous advocates for the new solution: giving them adequate information and preparation increases the likelihood that they'll want to spread the good word later on.

Training may ...

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