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Google This! by Terry Ballard

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13

Where is this all going?

Abstract:

This chapter discusses the ways that libraries can cope with the information revolution. It shows how the pace of information change is growing exponentially and the qualities that new librarians will need to possess to give high-quality library service. It shows some of the innovative ways in which libraries have used web technologies to better serve the information needs of their patrons. In particular it highlights the work of librarians at the Mentor Public Library in Ohio, which addressed a staff cut by adding an avatar in the form of a talking cat that occupies the library’s main page and answers basic questions about the library as well as providing chatty asides. The conclusion of this chapter and ...

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