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Blair L. Sadler, Jennifer DuBose and Craig Zimring
The Business Case for Building Better Hospitals
Lessons from a Fable Hospital
Additional Evidence of Cost Impacts
Going Green: Further Enhancing the Business Case
The Impact of Pay-for-Performance
Another New Reality: Some Hospitals No Longer Charging for Errors
Patient Satisfaction and Transparency: HCAHPS Raises the Bar
A Challenge: Converting “Light Green” to “Dark Green” Dollars
Making It Happen: Ask Question 6
From Ideas to Action: Creating Your Own Business Case
Priority Design Recommendations
Suggested Readings and Web Sites