Chapter 11. How to Visualize Procedures
Procedure content dominates training courses and job aids that help learners perform routine tasks. In this chapter we define procedures as routine tasks that are effectively trained with demonstrations and practice using equipment and interfaces similar to those used on the job. We present research, psychological rationale, and examples to support the following guidelines for visualizing procedures:
Promote learning through demonstrations that combine transformational and representational visuals
Design transformational graphics that show activity flow from the performer's perspective in the job environment
Manage cognitive load in visual presentations when procedures or visuals are complex, ...