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Grateful Leadership: Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results by Judith W. Umlas

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Chapter 12GRATEFUL LEADER PROFILES

PROFILE 1—LYNN BATARA

ENTERPRISE PROJECT MANAGEMENT

OFFICE DIRECTOR

FRANKLIN TEMPLETON INVESTMENTS

To me, a Grateful Leader is someone who brings out the best in others, someone who believes in others when they don’t always believe in themselves. Grateful Leaders give people the support they need to persevere and grow, cheer them on along the way, and celebrate their successes.

I believe that people see me as a Grateful Leader, and this is based on what they’ve said to me or communicated through e-mails, cards, and even instant messages! Over the years, I’ve saved meaningful cards and e-mails in a “warm-and-fuzzy file” at my desk, and on the off chance that I’m having a bad day, I’ll thumb through the file. ...

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