Book description
The essential guide to turning tough questions into positive opportunities
Difficult questions can be thrown at you from your first job interview through to challenges you get when you’ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.
Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers—however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career.
- Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles
- Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination
- Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way
- Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.
Table of contents
- Cover
- Series Page
- Title Page
- Copyright
- Introduction: Helping You Thrive On “Blowtorch-On-The-Belly” Questioning
-
Part One: The Tools You Need
- Chapter 1: Winning Answers Every Time
- Chapter 2: Crafting the Right Message to Underpin Every Answer
-
Chapter 3: Harnessing the Power of Stories
- Using Stories to Enhance Your Answers
- Doing It Like the Presidents Do
- Great Stories Prompt Change
- Painting Pictures in the Minds of Your Audience
- Collecting Illustrations for Your Treasure Chest
- Using Stories to Grab and Wow Your Audience
- The Story That Hits All Factors
- Make Your Stories Pass the “So What?” Test
- Chapter 4: Finding Out in Advance – Then Planning For It
-
Chapter 5: The First Golden Formula – Simple As ABCDE
- How you Structure Your Answer is Critical
- Deal with the Bad – Then Gravitate to the Positive
- Making the Formula Work for You
- Phrasing Answers with Your Positive Words
- How to Avoid Echoing Negatives
- Moving from the Specific to the General
- Moving from the General to the Specific
- Dictating that Next Question
- Chapter 6: The Second Golden Formula – What to Say When Something Goes Seriously Wrong
- Chapter 7: Maximizing the Impact of Your Examples and Stories
-
Chapter 8: Getting Your Performance Right
- Watch Yourself Back and Adjust
- Project the Best Version of You
- Be a Great Performer
- Move with a Purpose
- Liberate Your Arms
- Study Those Weather Forecasters
- Get It Right with Your Face
- Be Careful When Listening
- Use But Minimize Notes – Where Necessary
- Rehearse, Relax and Succeed
- Wisdom from a Vocal Master
- Visualize Your Success
- Chapter 9: Conveying Your Answers to Different Personality Types
-
Part Two: Using Your New Tools
-
Chapter 10: Great Answers for Prospects
- Be Ready for That “What Do You Do?” Question
- Selling Digital Music To Cave Dwellers
- Asking Great Questions Paves the Way for Giving Great Answers
- Guidance on That “What Do You Do?” Question
- Discover What's Fascinating About Your Field
- Answering the Elevator Question
- Structuring Your Self-Introduction
- Dealing With Those Tough Sales Questions
- Chapter 11: Great Answers During Price Negotiations
- Chapter 12: Great Answers for Clients
-
Chapter 13: Great Answers in Those Nerve-Wracking Job Interviews
- Find Out All You Can in Advance
- Think Through Why You Should Have the Job
- Despite the Pressure, They Usually Want You to Succeed
- Projecting the Right Attitude
- Preparing for Questions At a New Full-Time Job Interview
- Dealing With Pressure Questions in Interviews for Senior Posts
- Prepare for All Those Predictable Job Interview Questions
- Chapter 14: Great Answers for Your Boss
- Chapter 15: Great Answers in Presentations, at Events and in Meetings
-
Chapter 16: Shining Out Through the Media and at Public Grillings
- Under Sustained Questioning, Always Go Back to ABCDE
- Getting It Right in that Interview Request Call
- Asking the Right Questions, So You can Prepare the Right Answers
- Tapping into the Power of Asking Questions
- Being Prepared for Tough Questions in an Unfolding Crisis
- In the Inquiry Spotlight, Say what Needs to be Said
- Your Role in Conveying the Wider Picture
-
Chapter 10: Great Answers for Prospects
- Ongoing Enhancement: Great Answers for Your Inspirational Future
- About the Author
- Acknowledgements
- Index
- End User License Agreement
Product information
- Title: Great Answers to Tough Questions at Work
- Author(s):
- Release date: July 2016
- Publisher(s): Capstone
- ISBN: 9780857086396
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