Chapter 6The Second Golden Formula – What to Say When Something Goes Seriously Wrong

If you've been inspired by how The First Golden Formula can put you in a positive frame of mind and help you tackle so many of those tough questions that the workplace can throw at you, then that's splendid.

But before you get too swept away by the amazing usefulness and power of the formula, it's necessary to give you a gentle warning at this point.

There are some tough questions where the ABCDE approach is not the best available – especially with your first answer in an emotionally charged professional conversation.

The ABCDE formula has its limitations in situations where something has gone seriously wrong – and where your questioners and any audience beyond ...

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