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Great Customer Service on the Telephone by Kristen Anderson

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CHAPTER 9

ANSWERING MACHINES AND VOICE MAIL—AND OTHER POTENTIAL TECHNOLOGICAL NIGHTMARES

Telephone technology has come a long way since the days of Alexander Graham Bell. And each new innovation in telecommunication has raised questions—and eyebrows. For every person who embraces a new piece of technology as a new sign of progress, another expresses dismay that high-tech is again replacing high-touch.

“IF YOU’D LIKE TO LEAVE A MESSAGE …”

How many of your friends who swore they would never have an answering machine—“If people want to talk with me they can just call back”—now can’t live without one? Probably more than a few. Whether you are using the old-fashioned answering machine or today’s voice mail or voice messaging, a few tips will keep ...

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