CHAPTER 28
Driving High Performance
The numbers are put up on the scoreboard by people's behavior. If you really want to get the best out of people and unleash their potential, you need to put a behavioral lens on what's going on. And many times, if you want to change someone's behavior, you need to change your own behavior.
These are the words of a technology entrepreneur who's been around the track a few times, having been involved in the telecommunications industry since its infancy. You'll learn more about him in a moment, but right now we want to focus on what it takes to drive people's performance. As he cogently summarized, what pushes performance is individual behavior. And when we dig deeper, we find that what shapes behavior is ...
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