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Grounded: How Leaders Stay Rooted in an Uncertain World by Bob Rosen

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Intellectual Health

Your company is going to be late delivering to its most valued customer. The customer demands your product in six months, and you need at least a year or more. Your computer models, past deliveries, and suppliers' commitments all show the same year-plus timeline.

Do you try to persuade the customer to accept the longer timeline? Do you put the squeeze on your employees? Do you go ahead and hope it will work out by relying on past performance as a predictor of future results? Or do you step back from the entire situation and take a deeper look? Do you jettison the usual way of doing things and tease apart the entire complex manufacturing process step-by-step, talking to individuals about each piece and looking for new ways ...

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