Growing Pains, 5th Edition

Chapter 8Organizational Control and Performance Management Systems

All organizations, no matter what their stage of development, require some form of control or performance management system to motivate, assess, evaluate, and reward employees. The concepts and methods discussed in this chapter can be applied in all types of organizations from entrepreneurial start-ups to large established companies and nonprofits as well. When an organization is very small, the leader can control what is happening through day-to-day involvement and observation alone. The required coordination and information needed for personnel evaluation and decision making occurs almost by osmosis. The owner has a feel for what is happening, what the problems are, and what ...