Chapter 10Telehealth Comes of Age

DOI: 10.4324/9781003286103-10

If you have always done it that way, it is probably wrong.

Charles Kettering

Somewhere along the way, healthcare developed an “edifice complex.” This condition is marked by the belief that real health and medical care means going to a brick-and-mortar location like a hospital or doctor’s office to be seen face-to-face by a clinician.

Telehealth has been around for three decades. It took a pandemic to move it from the shadows into the spotlight for everyone to see and use. Those who tried it found that health and medical services are effective, efficient, and convenient when humans connect through intelligent and secure technologies.

For example, Medicare fee-for-service (FFS) ...

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