© Tony Jing 2018
Tony JingHacking Product Designhttps://doi.org/10.1007/978-1-4842-3985-8_7

7. Designing for Scale

From Four Perspectives
Tony Jing1 
San Francisco, California, USA

The word scale has been used in the tech world to mean many different things. In engineering, it refers to the process and methods that can lead the product or service to handle often-sudden increases in system complexity, user requests, and actions. It enables the product to continue to perform smoothly, without defects and failures as the company “scales” bigger.

Scale has become a verb that founders and investors throw around in discussing the growth of a startup. In general, it means the conscious effort to grow something. Whether that something is the number of ...

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