1. Listening is important to be a great
D. All the above.
2. Salespeople can talk themselves out of a sale, but can’t
A. Close the deal.
B. Listen themselves out of a sale.
C. Talk really fast so they can leave.
D. Chew gum and walk at the same time.
3. An example of paraphrasing is
A. “What you are saying to me is….”
D. “Yeah, I couldn’t agree more….”