Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies

16.3. IMPACT OF MANAGEMENT EDUCATION AND TRAINING

The "honeymoon effect" of typical training programs might start with improvement immediately following the program, but within months it drops precipitously (Campbell, Dunnette, Lawler, & Weick, 1970). Only fifteen programs were found in a global search of the literature by the Consortium on Research on Emotional Intelligence in Organizations to improve emotional intelligence (Cherniss & Adler, 2000). Surprisingly, only five of them are still being offered or delivered. Most of them showed impact on job outcomes, such as number of new businesses started, or life outcomes, such as finding a job or satisfaction, which are the ultimate purpose of development efforts. But showing an impact on outcomes, ...