CHAPTER 4
Action Research
The Anchor of OD Practice
A Tale of the Oversized File Cabinet
While working in his home office on a sunny Friday afternoon, Frank heard the doorbell ring. He went to answer the door, and as he opened it, he noticed Tom the carpenter standing outside next to a very large file cabinet.
Before Frank could even say hello, Tom eagerly greeted him with a firm handshake and said, “Hi Tom. I was so excited to get your call about the file cabinet last week that I started immediately. I designed a custom-made oversized cabinet to meet all of your current and future business needs. You’re going to love it!”
With a perplexed look on his face, Frank responded, “Tom, I’m not sure what you were thinking, ...
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