What Sets You Apart from
Other Concierge Physicians?
Many concierge physicians consider themselves primary care physicians.
They practice a great deal of family medicine and internal medicine for
adults. They treat individuals, families, and couples. Yet what sets one physi-
cian apart from the others are the special professional interests they enjoy as
well as their unique knowledge and training in certain clinical areas.
Many of the concierge physicians I’ve been hired to advise are very open
to learning new things, adding new procedures, and making new services
available to their patients. Several have expanded traditional primary care
service lines to include aesthetics and anti- aging, nutrition, stem cell thera-
pies, and plasma- rich platelet (PRP) therapies, while others have afﬁliated
with a part- time therapist to provide addiction counseling, family therapy,
executive coaching and stress management, and travel medicine and immu-
nizations, especially where the only other alternative is the pharmacy on the
corner or the health department. Still others have added acupuncture and
alternative and complementary medicine services such as massage, personal
training, and more.
For example, my concierge physician does a better job at trigger point
injections than any orthopedic surgeon or physiatrist I’ve ever met. I was
really nervous the ﬁrst time, but I ﬁgured, “I am a big girl, my knee hurts,
I can take it.” I. He was less expensive and it was easier to get an appoint-
ment, and I was able to proceed with my duties as a speaker and make my
rounds on hospital inspections in three countries on my impending whirl-
wind tour around Greece, Turkey, and the Ukraine.
54 ◾ Handbook of Concierge Medical Practice Design
But primary care physicians are not the only ones that enter concierge
medicine. In recent months, the concierge medicine business model has
piqued the curiosity of many specialists. Specialists are also among the fear-
ful and frustrated, and for some patients with complex chronic diseases,
concierge specialty care may be the most effective treatment approach.
Regardless of your ilk and training, you need to view yourself as a spe-
cialist of something. The advantage you have with a medical license is that
you can design a practice in a concierge business model that can last for
decades without getting bored. You can evolve your practice into a niche
within a specialty without having to change careers. Your specialty interests
can parallel your own interests, social trends and needs, and areas of medi-
cine that touch you personally.
As you develop expertise in a specialty, you become really adroit in your
niche and you can design your practice to capture the essential elements
to brand your niche in medicine, if only in your town or region. With this
liberation and permission to choose, you will rediscover the delight in the
practice of medicine, do it well,and attract more patients who see the pas-
sion, and more referrals from your colleagues who can discern your engage-
ment and enthusiasm to do your best for their patients. They in turn will
send you more referrals because the experience for the patient and the refer-
ring physician will be mutually beneﬁcial. When they refer a patient to you
and the patient is happy with the encounter, it is an excellent reﬂection on
the referring physician.
You will also be in an excellent position to reach out to those referring
physicians and inform them about your special interests and educate them
about the value of concierge medicine as a business model.
How to Describe Your New Business Model
The public needs to understand what you do and how you can help them.
Telling people that you are a physician with a concierge medicine practice
is so nonspeciﬁc that it doesn’t tell them what you do and how they might
beneﬁt from joining your practice. If someone is sitting next to you, and
asks what you do, you might try some of these explanations:
I am a primary care physician with a private practice. I specialize
in […] and I have a special interest in […].