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Handbook of Corporate Performance Management by Mike Bourne, Pippa Bourne

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Index

360 degree feedback appraisals

absence issues

accounting

financial statement analogy

institute

accounting ratios

acid tests

action plans

action stimulation

adding value

Adnams plc

allocation factors

appraisals

assessments

appraisals

change

implementation likelihood

resistance to change

audit tools

BA (British Airways), success maps

Balanced Scorecard

high performance culture

measuring performance

Mike Ophield

performance reviews

perspectives

process performance

success maps tests

up to date records/processes

balance sheets

barriers, up to date records/processes

behaviour issues

influence in measuring performance

leadership

reward systems

success maps

target setting

benchmarking driven changes

blame culture

blockers, implementation processes

Bond, Nigel, Domino Printing Sciences plc

bonuses

Boot, Richard, IRC Global Executive Search Partners

Borealis (plastics)

British Airways (BA), success maps

Buckingham and Coffman factors

budgetary changes

capability issues

Carter, Charles

cause and effect, success maps

Centre for Business Performance, Cranfield

challenging the strategy

performance management

up to date records and processes

change

assessments

in context

initiator’s response

management

resistance to

reward systems

roller coaster

success maps

sustainability

up to date records/processes

charts, statistical process control

Child, David

clarity, reward systems

Coca Cola

commitment issues

communication

direction setting/communication

high performance culture

leadership

measuring ...

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