Preface

Measuring and managing performance has been an enduring topic of debate for decades with various theories gaining favour according to the sensibilities of the time. These have ranged from the “scientific” methods such as those proposed by Taylor to the more recent laissez-faire style. Our view is that each of these approaches has its place. It is important to have underpinning processes and methods but these are all but useless without the exercise of good judgement and good leadership.

Since our initial implementation of a performance measurement system 15 years ago we have worked with and studied the process of performance measurement and management in a wide variety of organisations from businesses to public sector and charities. We are now convinced it is the combination of the tools and processes with the people management and leadership that makes a difference. The blending of these two perspectives forms the basis for this book.

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