Chapter 11. Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement

Guy W. Wallace

The purpose of this chapter is to share an approach to developing quickly a consensus model of mastery performance and then systematically deriving the human and environmental enablers required to support that mastery performance. The model will also help in further assessing the importance and adequacy of the enablers for the current state, the future state, or both. The data allow one to determine which of the enabler gaps warrant closing based on the performance-improvement initiatives' projected return on investment (ROI).

This analysis approach is best used when some of the performers are already demonstrating high performance ...

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