Chapter 24. The Impact of Organizational Development
Brian Desautels
Organizational development (OD) applies human performance technology (HPT) methodologies to a whole system rather than just to components of the system. In this chapter, I will define OD and study a case in which the complexities of an issue cross the entire organization, including its culture, operation, and systems. I will examine how OD uses the same results-oriented approach that HPT uses to achieve a sustainable solution to the issue.
When an organization requests an OD intervention versus other interventions, usually the reason is the perceived scope of the issue, such as a com-panywide restructuring, or because of the complexity of the issue, such as its effect on multiple ...
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