Chapter 29. Six Sigma: Increasing Human Performance Technology Value and Results

Darlene M. Van Tiem, Joan C. Dessinger, James L. Moseley

Envision Six Sigma as a single-lane brick road, with productivity and profitability as the final destination. In turn, picture human performance technology (HPT) as a multiple-lane thoroughfare with improved performance at the end of the journey. Now, shut your eyes tight, and voilà! Both roads blend into one yellow-brick superhighway. Got the picture? Good! Join us as we take a journey along these roads to illustrate how blending Six Sigma and HPT can help organizations improve their bottom line.

This chapter will travel the Six Sigma and HPT roads and focus on the applications of both Six Sigma and HPT. The ...

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