Chapter 30. Normal Excellence: Lean Human Performance Technology and the Toyota Production System

Joachim Knuf, Mark Lauer

The field of human performance technology (HPT) is establishing itself rapidly at the intersection of a number of disciplines that are all invested in various ways in investigating and promulgating methodologies that make human effort in the workplace more effective. What distinguishes HPT from prior organizational practice, originally associated with the Taylorist "scientific management" practices of the Fordist or mass-manufacturing era (Taylor, 1911; Tsutsui, 1998), is not simply a reaffirmation of the essential unity of physical and intellectual effort that had been severed by the counterproductive segregation of work and ...

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