Handbook of Workplace Assessment: Evidence-Based Practices for Selecting and Developing Organizational Talent

Chapter 10. ASSESSMENT FOR ADMINISTRATIVE AND PROFESSIONAL JOBS

Lia M. Reed, Rodney A. McCloy, Deborah L. Whetzel

The majority of positions in an office environment are administrative or professional in nature. The types of assessments most useful for selecting individuals for these positions depend on the nature of the job, the volume and characteristics of the applicant pool, and the organization's assessment strategy.

This chapter discusses assessment for individuals in two broad classes of jobs:

• Administrative and clerical—jobs primarily involving administrative and clerical duties (including secretary, receptionist, and data entry clerk)

• Professional and technical—jobs requiring education or experience, or both, within a specific profession or ...