Chats are a great tool that allow users in the domain to communicate with text messages much faster than using emails.
Keeping a log of that communication can be extremely useful when some important piece of information was mentioned in a chat, but no one took note, or when there was a security problem and you need to investigate all related communications.
Let's start by setting the default retention rules for all Hangouts Chat messages by following these steps:
- Click on the Hangouts Chat tab.
- Enable Set a default retention rule for Hangouts Chat.
- Set the Duration to one of the following options:
- Indefinitely: This will keep the messages for as long as the account exists. I recommend using ...