2Improving Results with Hands-On Training
Tim Horton was having a tough time on his new job. He knew it, his boss knew it, and so did everyone else. It wasn’t as if he didn’t try, but the computer system was complex, and there were a lot of applications to learn. Tim spent a week in formal training and had done well. Once he got on the job, however, he couldn’t keep up with the workload. Two of Tim’s coworkers had tried to help, but it didn’t work. Tim just wasn’t catching on.
Tim’s boss, Shauna Davis, was feeling the pressure to replace Tim with someone who could get the job done. But Shauna was reluctant to bring in yet another new person while there was still a chance that Tim might improve. “Maybe it isn’t Tim’s fault. Maybe he isn’t ...
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