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Is Work Fundamentally Different from the Rest of Life and Should It Be?

LIBBY SARTAIN rose to become executive vice president for people at Southwest Airlines, is now running human resources at Yahoo!, and wrote a book sharing her wisdom, HR from the Heart.1 Despite Sartain’s massive talent, things were not always easy in her early years. After finishing her MBA in the mid-1970s, Sartain was turned down for one job because, she was told, “You smile too much.”2 Later, when working at Mary Kay Cosmetics, Sartain decided to leave after a well-intentioned boss advised, “You’re so much fun to be around, and I really enjoy working with you. But when you laugh out loud in the hall, people are going to think you’re not very professional. You just ...

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