CHAPTER
7
STOPPING PROBLEMSBEFORE THEY START
AUTOPSY OF A TERMINAL EMPLOYMENT RELATIONSHIP (A Postclaim Root-Cause Analysis Can Reveal Valuable Lessons)
After being fired, Florence, a salesperson at one of my client’s computer stores, filed a claim for sex discrimination and retaliation. Two years later, her case settled.
The amount of time and money this case consumed greatly displeased the CEO. As we left the plaintiff attorney’s office where we finalized the settlement, he turned to me and said, “What do we need to do to make sure this doesn’t happen again?”
We scheduled a meeting of his store managers where I played “coroner” and conducted ...
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