April 2017
Intermediate to advanced
600 pages
6h 6m
English
book
Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series)
by Harvard Business Review, Daniel Goleman, Ellen Langer, Christina Congleton, Annie McKee
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Contents
And why it’s important.
By Daniel Goleman
2. Why Compassion Is a Better Managerial Tactic Than Toughness
An angry response erodes loyalty and trust.
By Emma Seppala
3. What Great Listeners Actually Do
Understand the other person’s emotions.
By Jack Zenger and Joseph Folkman
4. Empathy Is Key to a Great Meeting
Grasp the conflicts in the group.
By Annie McKee
5. It’s Harder to Empathize with People If You’ve Been in Their Shoes
You have to work harder to focus on their needs.
By Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren
6. Becoming Powerful Makes You Less Empathetic
Ask for feedback to stay down-to-earth.
By Lou Solomon
7. A Process for Empathetic Product Design
Focus on people.
By Jon Kolko