Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series)

Index

abductive reasoning, 77

Blackboard, 84

Cannon, Patrick, 65–66

cognitive empathy, 4–5, 121

compassion

analyzing problems from a perspective of, 128–130

controlling your response to a mistake, 21–22

creativity’s connection to, 19–20

cultivating through mindfulness, 124–126

empathy versus, 121–122

forgiveness and, 23–24

influences on levels of, 54–56

lessons from the Dalai Lama, 126–128

loyalty’s connection to, 17–19

outcomes of compassionate management, 23–24

place in the business world, 122–124

taking the employee’s perspective and, 22–23

ways to respond to an employee’s mistake, 16, 21–24

willingness to trust and, 18

compassion fatigue, 101–102

Cuddy, Amy, 21

Dalai Lama, 119–120, 126–128

Doty, James, 15, 18–19, 24

emotional empathy, 5–6 ...