Harvard Business Review 20-Minute Manager Ultimate Boxed Set (16 Books)

Creating a Receptive Climate for Feedback

Feedback is most likely to be accepted and lead to positive change when the recipient believes that the person giving it is reliable and has good intentions. As a leader, creating a general climate that encourages feedback is the most effective way to help all those who give feedback in your workplace—yourself included—earn that kind of trust.

Make feedback a priority

Frame feedback—positive or corrective—as an ongoing process, not an occasional and arbitrary comment or correction. Make sure everyone around you knows that giving and receiving feedback is an ongoing goal with the intention of improving the entire organization. Let the managers you oversee know that if they treat giving feedback as a mere ...