HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series)

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Three Things Managers Should Be Doing Every Day

By Linda A. Hill and Kent Lineback

“When are we supposed to do all that?” That’s the question we constantly get from new managers, only weeks or months into their positions, when we describe the three key activities they should be focusing on to be successful as leaders: building trust, building a team, and building a broader network. To their dismay, most of them have found they rarely end a day in their new positions having done what they planned to do. They spend most of their time solving unexpected problems and making sure their groups do their work on time, on budget, and up to standard. They feel desperately out of control because what’s urgent—the daily work—always seems to highjack what’s ...