Become a Better Listener

An interview with Mark Goulston by Sarah Green Carmichael

Mark Goulston is a psychiatrist and the author of many books, including Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. In this interview, he discusses how you can improve your listening skills by helping your counterpart “feel felt” and encouraging them to open up to you at deeper and deeper levels.

Sarah Green Carmichael: When you talk about listening and helping people become better listeners, are you working from one definition? Or do you have many definitions?

Mark Goulston: There are four levels of talking: talking over, at, to, or with. They parallel the four kinds of listening, and there’s a one-to-one correlation.

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