Make Yourself an Expert
by Dorothy Leonard, Gavin Barton, and Michelle A. Barton
âI donât know what weâd do without him!â Thatâs what an executive in a Fortune 100 company recently told us about a brilliant project leader. Weâve heard the same sentiment expressed about many highly skilled specialists during the hundred-plus interviews weâve conducted as part of our research into knowledge use and sharing. In organizations large and small, including NASA, the U.S. Forest Service, SAP, and Raytheon, managers spoke of their dependence on colleagues who have âdeep smartsââbusiness-critical expertise, built up through years of experience, which helps them make wise, swift decisions about both strategy and tactics. These ...