CHAPTER 23

Employee Burnout Is a Leadership Problem

by Eric Garton

Companies tend to treat employee burnout as a talent management or personal issue rather than a broader organizational challenge. That’s a mistake.

The psychological and physical problems of burned-out employees, which cost an estimated $125 billion to $190 billion a year in health-care spending in the U.S., are just the most obvious impacts. The true cost to business can be far greater, thanks to low productivity across organizations, high turnover, and the loss of the most capable talent. Executives need to own up to their role in creating the workplace stress that leads to burnout—heavy workloads, job insecurity, and frustrating work routines that include too many meetings ...

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